A local IT partner built on long-term relationships and dependable service
Abacus IT was set up to give smaller businesses across South and West Wales the standard of service larger organisations expect from their IT provider. That means a dedicated team that knows your business, commitments written into every agreement and evidence of our work every month.
Why we chose the name Abacus
An abacus is one of the clearest ways ever devised to keep count: every bead is visible, and anyone can see what the total adds up to.
We apply the same principle to IT support. Every service, price and response target is written down, every month is reported, and you can always see exactly what we have done for your business.
How we do things differently
A dedicated team that knows your business
A small team of engineers looks after your business and keeps detailed records of how it works, so you do not need to explain your setup twice.
Commitments written into every agreement
Response targets, prices and the scope of our service are written into your agreement, and your monthly report shows how we performed.
Standards you can check for yourself
We work to the Cyber Essentials controls and NCSC guidance, document every configuration and test your backups, and we share the evidence with you.
Planning your IT years in advance
Each quarterly review looks ahead, from laptops due for replacement to licence renewals and budgets, so there are no surprises.
Meet the team who will look after your IT
In 30 minutes we will learn how your business works and where the risks are. You then receive a written proposal with a fixed monthly price, whether or not you go ahead.