IT support, cyber security and business phone lines for South and West Wales businesses
A fixed price per person each month, with response targets written into your agreement.
Calculate your monthly IT support cost
Minimum three people. Microsoft 365 licences are billed at cost. Onboarding costs £25 per person, once.
- Written records of your systems
- Response targets in your agreement
- A monthly report on response times
- Rolling monthly after three months
IT support, cyber security, business phone lines and AI from one provider
See the four services and their pricesIT support
Helpdesk support by phone, email and screen share, Microsoft 365 administration, patching and daily backups for your team’s computers.
From £29 per person a monthCyber security
Endpoint protection, two-step sign-in, phishing training and email security set up to the Cyber Essentials standard, with your Cyber Essentials assessment prepared and submitted at a fixed price.
Cyber Essentials from £695Business phone lines and broadband
Hosted business phone lines with UK calls included and number porting, business broadband with mobile backup, and a free audit of your copper lines before 31 January 2027.
From £12 per person a monthAI for business
Microsoft Copilot or ChatGPT set up with controlled data access, an acceptable use policy and staff training, and a project to automate one business process with AI.
AI Starter £1,250Preparing your business for the copper switch-off on 31 January 2027
Openreach is closing the copper telephone network on 31 January 2027, and services still connected to it will stop working. Alarms, card terminals, lift lines and fax lines can depend on copper as well as your business phone lines. We audit the lines on your telephone bills free of charge and give you a written plan for each one.
Two IT support plans, each priced per person per month
Prices exclude VAT. Plans start at three people, run for an initial three months and then continue monthly with 30 days’ notice.
Remote
£29Helpdesk support and remote management of your computers, Microsoft 365 and backups, for businesses that do not need engineers on site.
- Helpdesk support by phone, email and screen share, 8am to 6pm, Monday to Friday
- Microsoft 365 administration, including accounts, mailboxes and Teams
- Monitoring, patching and endpoint protection on your team’s computers
- Daily backup of email, OneDrive and SharePoint, checked each month
- A monthly report on support requests, updates and performance against target
Complete
£45Everything in Remote, plus on-site visits, managed threat detection, staff security training and annual preparation for Cyber Essentials.
- On-site visits from our engineers within the service area
- Managed threat detection and response on each device
- Phishing simulations and security awareness training for your staff
- Annual preparation for Cyber Essentials certification
- Accounts and devices set up for new starters and removed for leavers
- A quarterly review to plan your IT and budget for the year ahead
For businesses without a plan, our engineers work on a pay-as-you-go basis at £75 an hour, with a 30-minute minimum. See prices for business phone lines, projects and add-ons
The four stages of taking over and running your IT
- 1
A free 30-minute IT review
We meet on site or by video for 30 minutes to learn how your business works, which systems your team relies on and where the risks are.
- 2
A written proposal with a fixed monthly price
The proposal sets out what we will manage, the monthly cost, any one-off work and what falls outside the agreement.
- 3
A documented handover from your current provider
We agree a handover date with your current provider and take over your passwords and accounts. We then install endpoint protection, switch on two-step sign-in for Microsoft 365 and record your systems and settings.
- 4
Monthly reports, with quarterly reviews on Complete
Each month you receive a report on support requests, updates applied and our performance against target. On the Complete plan, we also meet each quarter to plan hardware, licences and budget.
Response targets written into each service agreement
Our response targets form part of your agreement, and your monthly report shows how we performed against each one. After our first full year of service, we will publish our measured figures on this page.
IT support for practices, trades, retail and care businesses
The plans are written for businesses with no IT staff of their own, in sectors such as these.
- Accountancy and bookkeeping practices
- Solicitors and estate agents
- Construction firms and trades
- Retail, hospitality and holiday lets
- Veterinary and rural businesses
- Care homes and dental practices
Our service area across South and West Wales
- Swansea
- Llanelli
- Carmarthen
- Pembrokeshire
- Neath Port Talbot
- Bridgend
- The Valleys
- Cardiff
- Newport
Questions businesses ask before switching to Abacus IT
Do we have to commit to a long contract?
No. Plans run for an initial three months, then continue monthly with 30 days’ notice. If you leave, we hand over your passwords, licences and system records at no charge.
Will we work with the same people each time?
Yes. The same engineers look after your business and keep written records of your systems, so the person you speak to can see how your setup works.
Who counts as a person on our plan?
Anyone with a Microsoft 365 account who needs support. Their laptop, phone and tablet are covered by the one per-person price.
What is not included in the monthly price?
A one-off onboarding fee of £25 per person, Microsoft 365 licences, which we bill at cost, new hardware, and projects such as an office move. We quote for hardware and projects in writing before work begins.
How does switching from our current IT provider work?
We contact your current provider, agree a handover date with you and take over your passwords, accounts and system records. Your proposal sets out what the handover includes.
Arrange a free review of your business IT with our team
The review takes 30 minutes and covers your computers, accounts, backups and business phone lines. We then send you a written proposal with a fixed monthly price.