Managed IT support for businesses across South and West WalesLog a support request
Our services

Managed IT, cyber security, phones and AI from one dedicated team

Most small businesses buy IT support, security and telephony from different suppliers, and spend time co-ordinating between them. Abacus IT brings all four services under one agreement, with one team that knows your business, one point of contact and one plan for the year ahead.

IT support

Proactive management of your computers, Microsoft 365 and backups, with a helpdesk that resolves issues quickly so your team can keep working.

From £29 per person a monthManaged IT support in detail
  • Unlimited helpdesk support by phone, email and screen share
  • Microsoft 365 administration, mailboxes and Teams
  • Monitoring and patching for Windows and Mac
  • Daily backups of email and files, tested regularly
  • Printers, Wi-Fi and shared storage
  • New laptops configured and ready on day one
  • On-site visits on the Complete plan
  • Liaison with your software suppliers

Cyber security

Layered protection for your accounts, devices and client data, and Cyber Essentials certification for the contracts, tenders and insurers that require it.

Cyber Essentials £695 one-off, 0 to 9 staffCyber security services in detail
  • Cyber Essentials certification, prepared with you
  • Managed threat detection on every device
  • Two-step sign-in on every account
  • Phishing simulations and staff training
  • Email filtering and spoofing protection
  • A written incident response plan

Phones and broadband

Hosted telephony and resilient broadband that keep your business reachable, with every service moved off the copper network before it closes on 31 January 2027.

From £12 per person a monthBook a free line audit
  • Your existing numbers ported across
  • Unlimited UK calls
  • Calls answered on desk phones, laptops or mobiles
  • Opening hours, call menus and voicemail to email
  • Business broadband with 4G or 5G backup
  • Alarm and card terminal lines assessed

AI for business

Practical AI that saves your team hours each week on quotes, correspondence and admin, deployed so client data stays protected.

AI Starter £1,250 fixed priceAI for business in detail
  • Microsoft Copilot or ChatGPT deployed securely
  • An acceptable use policy for your team
  • A review of the data AI can access
  • Training based on your own work
  • Business processes handed to AI
  • A monthly AI clinic and usage review

What sits outside your monthly agreement

Microsoft 365 licences are billed at cost. New computers, handsets and other hardware are quoted separately. Projects such as an office move or a new server are quoted in writing before any work begins, so nothing appears on your invoice that you have not approved.

Discuss the right combination of services for your business

Arrange a free 30-minute IT review. We will learn how your business works and recommend the services you need, with a written price.

Arrange a review